Outsourcing and offshoring have been used by companies as a risk-reduction strategy to become more competitive. The outsourcing of non-core processes allows an organization to focus on its core competencies while outsourcing the non-core activities. Offshoring outsourcing is often employed to move closer to clients or consumers, or near high-growth markets, where the company has limited experience.

Offshore staff are required for effective outsourcing and offshoring. When outsourcing offshore, certain procedures must be followed to get the best quality output at a lower cost than could be achieved locally. For example, outsourcing projects can benefit greatly from spending time at the beginning of the project getting the structure right – having set out what outsourcing goals are to be achieved, how outsourcing staff will work together and with the client.

It is also important that offshore outsourcing staff are monitored to increase productivity. Monitoring is a part of managing outsourcing projects – it gives an idea about the performance of outsourcing staff and whether the outsourcing goals are being met or not. The monitoring process, therefore, aims to keep track of outsourcing tasks, ensure deadlines are met, solve problems encountered along the way etc. This article discusses what can be used as tools for outsourcing monitoring. It also provides some tips on how to monitor outsourcing projects effectively.

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