Pandemic drove rapid advancement in customer experience

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it is recognizing 39 IT and business services providers with 2021 ISG Digital Case Study Awards™ for their best-in-class digital transformation work with enterprise customers.

The top case studies were chosen from a record number of provider submissions—nearly 250—that show a majority of digital transformation initiatives were focused on improvements in customer and user experience, with the related goal of driving top-line revenue growth.

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